Currency Exchange reviews

Because our reviews are open to everyone, we need to moderate new reviews when they are submitted to make sure they don't contain, for example; bad or offensive language. We don't remove reviews just because a company has asked us to or because the reviewer has given the company a low rating. However, we may remove reviews that:

• Do not relate to products or services that can be purchased via our website. For example, we would publish a review about a supermarket's Travel Money service but not about their Groceries
• Contain threatening, harassing, or abusive language, or attempt to approximate swearing with creative spelling
• Contain political, ethical, or religious commentary
• Contain spam, hyperlinks, marketing or promotional content
• Contain any information that can be used to identify an individual
• Accuse a company of committing a criminal offence unless the offence has been proven in a court of law

Once published, we do not delete, amend or modify reviews in any way, with the following exceptions:

• If the review author contacts us because they've made a mistake in their review - for example by reviewing the wrong company or selecting the wrong rating - we may amend the review on their behalf
• If the company being reviewed claims a review is fraudulent, defamatory, does not reflect the facts or is otherwise not genuine (i.e. has not been written by a customer), they may ask us to remove it. If this happens, we'll ask the company for evidence to support their claim. If we uphold the company's claim, we'll remove the review and replace it with the reason given by the company for requesting the review to be removed.

When writing a review, customers are asked to rate the company by selecting a number of stars between 1-5, with 1 being the lowest and 5 being the highest.

We calculate the average (mean) score for each company by adding up all the individual ratings from each review they've received and dividing it by the total number of reviews. The average score is rounded to two decimal places and used to generate a rating based on the following scores:

Companies that have not been reviewed are given an initial score of 0 with the corresponding rating: Unrated.