FairFX reviews

I ordered my card back in October for a trip to Finland. Unfortunately, it didn’t work in Finland at all. I couldn’t withdraw cash & I could pay for anything by chip & pin or tapping. So completely useless & was told would have to wait a week for a new card (to arrive when I returned from my trip). So now I have €1000 sat on the card & want to by something from Ireland costing €60 online but this won’t work either. So 3 months in & I haven’t been able to use my card at all. I’m reluctant to put any more money on the card to test it in the UK before my next trip abroad in case this new one doesn’t work. Not very happy at all ! Will wait & see what happens when I travel to Italy in February but I’m not holding out much hope.

Have had fairfx card for a number of years, used frequently in US and Europe with no problem. The "upgrade" has seriously ruined the product - account suspended for no reason during upgrade and took 2 months to activate with daily chasing all the way up the CEO who did not have a clue about how badly the platform had degraded. Paused using the card for the sake of my mental health (who needs this s*^%&t!) but just today tried to open the app on my iphone and get a message saying the app needs to be upgraded but Apple store says the app is not available in my country (UK) what a joke. Staff are all very pleasant despite everything but getting my funds out to another company PDQ

Thought I'd test out transactions on the card, first deposited £500 into my card, realised the rates were nowhere near as good as other cards Nd decided to withdraw my money, which cost me £5 for the experience and is still pending!! My money is in limbo and nobody has been in touch to help and when trying to speak with a girl at customer service, I get told someone will be in touch from the finance department. Worst service ever, needless to say I'll never be using it again!

Been using FX card for years with no issues but this year it’s been difficult both using it abroad and even trying to load money onto it to increase the balance.

So frustrating so I will be cancelling and moving my money elsewhere.

Very poor FX ☹️

Good Morning Team, in the light of a succession of appalling customer reviews,and the nonsensical decision by Equals to shut down a customer call centre at a time when clearly your new app is not working properly, plus a complete disinclination by anyone within the company to take ownership by either bothering to answer complaints, little alone apologise for anything at all, means that I am confirming that I am closing my account with immediate effect. There are now zero currency balances on my account.

Really not prepared to take the risk that currency transactions fail when I am abroad. A great pity as the previous FairFX Card was great to use and if on the rare occasion you needed to talk to someone then help was at hand at your contact centre .

I paid £100 from my own account with my name into my FairFX account. It was put in pending and I had to fight the whole day to access my money. Once they did make my funds available to me (took me fighting hammer and nail for it) I went to my convenience store to get some food. Transaction went through fine, cool. However, about 20 minutes or so after they suspended my account and froze my card? I’ve spoke to live chat and honestly everyone there but Ryan is useless. They just repeat the same thing “Someone from the financial department will be in touch” without actually answering your question. It’s been 3 days now and they are still saying the same thing LOL I almost feel like I’m being stolen from. Stay far away if I was you.

I have had a fairfx card over the years and it have been able top it up 'on the go'... it was great! This new setup is awful... adding money is clunky, far from intuitive, and I'm still not confident my money is where it should be. In fact I won't be adding anymore money as I am not at all confident that I will be OK when on holiday. I'm now on the look out for a new holiday card.

Have been trying to load my card with Euros for nearly a week , no success, impossible to contact anyone at FairFX.

Starting to think I should find an alternative card.

It’s a great shame as historically the card has worked well, the app worked well, now the new improved card and app are not working as they should.

I have had a FairFX card for a number of years plus two linked cards for family members. The change to Equals has destroyed a service that was simple and worked without problems. The linked cards were cancelled and we had endless problems getting the new ones issued and then to work. The app is extremely slow and the online chat is absolutely horrendous, it is very slow and the responses are totally useless , the email responses are not any better. Adding funds is not as simple as it was previously. I now need to work out how to transfer the funds (both GBP and Euros) from these cards. So frustrating.

Card declined in Romania leaving me in a very awkward position. Sufficient funds . Complained but no one answered my emails . Now fighting to close my card as absolutely unreliable.

like many others have used Fairfx for many years,Had my card declined twice in Dubrovnik,had sufficient funds,Tried to contact customer service,wait timeswere incredibly long.Didnt get any where.I had topped up and got a email confirmation the second top up didn't show for a while and didn't get email confirmation

Live chat was incredibly slow and then they want you to sign in online and not through the app which I was already signed in The app used to be good but incredibly clunky .probably go back to Caxton FX

My new currency card was issued then cancelled without my knowledge.I am unable to access my money and all I seem to talk to are machines

I have used this company and it's predecessor for many years without problems No more this company is now as reliable as HR2

Having used FairFX for years set out to prepare new reissued card for this year’s travel. The new app is horrible compared with the old one which was brilliant. Tried to carry out some simple tasks with no success, fortunately stopping short of adding any currency. I then read app reviews and reviews here which echo my experience exactly - terrible! I still have some currency that was transferred to the new card which I now have to find a way to use or recover!

Interesting that the few positive reviews seen are similarly constructed and mainly. highlight certain “new” features!!

Fairfx used to be the best pre-payment card. But a new owner and new app have destroyed the functionality completely. The app is awful - bug ridden and clunky. The constantly promised cashbacks are not actually paid anymore - dishonest practice that needs referring to the financial ombudsman. The new card is often refused. You are better off opening a new current account with a high street bank, keeping a small balance & getting a card that does not pay foreign exchange fees (eg from NatWest) and using a properly designed app that notifies your phone of each transaction.

I’ve had a Fairfx card for years which has been brilliant . Unfortunately they updated the app and it is now horrendous ! Everything that the other reviewers have mentioned, happened to me over 2 days last week . So stressful ! Eventually after being unable to contact anyone at all ( they hope to answer an email in 3 days ) I gave up . I have now got a post office travel card which is like a breath of fresh air ! Whatever you do …don’t fall for this card ! The way they operate is criminal !