Caxton reviews

I seem to have been singled out as someone who is being treated exceptionally badly and lied to by Caxton employees and I have no idea why. I have used Caxton since 2018, never had any issues. Topped up card twice in 2024 in advance of holiday in September. Took card with me, attempted to pay for a meal to be told card has expired! I checked back, no emails to prompt me my card was due to expire from Caxton. Emailed (while abroad) was assured a card would arrive when I got home. A month later no card ever arrived. Emailed again to enquire about card and ask for money to be returned alternatively. Told to retrieve money via app. Rate to refund money was poorest on the UK exchange rate plus £1:50 fee to take my own money back that I was unable to spend as Caxton would not provide me with a card to use! Complained and advised by Rubena that I would get refund with better rate and no fee. I agreed and money was refunded at an even worse rate than before therefore taking the £1:50 fee in a backhanded manner. I feel singled out, lied to, conned and out of pocket when all I wanted to do was use my card and spend my hard earned holiday money with what is described as a reputable company.

Have used my Caxton card consistently since 2009 & never had a problem. Used in over 30 states in the USA and multiple European countries and again never had any issues which is why I am surprised at so many negative reviews. Using it is not rocket science. OK you may get other companies which provide a slightly better exchange rate & if that's the gripe then use them. As for the non usage fee, was never charged this over the pandemic...Keep doing a good job Caxton.

I ask for statements, sadly lacking in response. Then blanked

If I could leave a 0 I would have.

It's very long winded but to cut a long story short. I deposited £1000 into account as I was going on Holiday to New Zealand. My new card didn't turn up so I have been trying to redeem that £1000 of my own cash into the exact same debit card they accepted the money into the account since the beginning of December.

That means I am in New Zealand with NO access to MY £1000 and nobody at Caxton is dealing with this for me.

DO NOT DEPOSIT YOUR MONEY WITH THIS COMPANY. ABSOLUTE DISGRACE.

AVOID AVOID AVOID - DO NOT USE THIS CARD SERIOUS SECURITY ISSUES. Just had 4,300 stolen by hackers who managed to change my husband’s email address, phone number and home address and get replacement card sent to them with my husband’s name on it. WHY WERE NO RED FLAGS RAISED??? ALSO THEY WERE SPENDING IT IN THE UK WHEN WE HAVE ONLY EVER USED IT ABROAD.

WE WERE IN DISPUTE WITH CAXTON AND NOW BEEN TOLD WE CANNOT GET MONEY BACK AS IT IS PAST 13 MONTHS.

Caxton is superior. Great rates, easy to use, check ATM before withdrawing and you are good to go.

We've been using the Caxton prepaid card, for euros only, for over ten years and have never had a single issue with it. I agree that the non-usage £2 fee per month over the pandemic was unfair. I took this up with Caxton and we resolved it. Since then I just watch the rates and do little top-ups, which avoid that irritation. Carrying just a couple of hundred euros in cash and having a well-stacked Caxton card is definitely the way to go for us. Watch those rates daily and grab a good one when you can!

When we first ordered the Caxton card the exchange rate was slightly better. Now we are in Spain the exchange rate is over 1.14 and in the uk 1.13, Caxton is 1.12 so not using. Think it’s a really good idea but other card exchange rates are far better. It seems the lower the balance in your card the lower the exchange rate knowing you may need to top up. Will be cancelling when I get home and using another recommended card. I would not recommend due to this.

I used my Caxton card in Las Vegas, USA and had a great experience. No issues at all with this card. I used POS mostly and rarely took out cash. No issues at all as USA are becoming more advanced with card machines.

You can even transfer instantly to other Caxton card users which was great in our group.

Tried taking cash from ATM in Europe, acknowledged 50 euros + 4.85 euro charge, received no cash.

Tried to check on line whether this transaction had taken place.

What a joke trying to connect, flying home later today, hopefully nothing registered as transaction. Just as well not relying completely on Caxton for any monies.

Tried exactly the same with alternative money card without any issue. Mr Caxton - not impressed…

Excellent easy to use perfect for holidays

Previously a fan of Caxton but have now cancelled because of their inactivity fee - £2.00 per month for every year it is unused. Most unfair over covid.

I've had the Caxton black card for many years, used abroad all over for taking out cash and using in shops/restaurants to pay for goods without any issues. I don't understand all the negative reviews, I've never had any problems.

Tried to use my card for the first time abroad in Croatia. No restaurants or ATMs accepted it. This left me very short of money. I emailed their support team with an urgent request for help only to receive an automated response advising they would TRY and respond in 24-72 hours. Appalling!

I have used this card all around Europe and China without a problem. You do have to watch in Europe which ATM you use as most charge (varies) if you are not their customer. I find that near tourist areas and Tourist Information spots are best for finding ATM'S that don't charge. I have had a few declines for using it as a debit card, usually its down to a problem with the machine.

I have found the rates better than currency bureau's and not far off my UK and Spanish bank rates. I normally load Euros and keep it as an emergency funder, when in Spain or the UK, and use it all the time when not in these countries. It is easy to lad currency with the app or online.The card does what they say it would and I am very happy with it.