Hays Travel are rated Excellent in 4,365 reviews
UK's Largest Independent Travel Agent Voted British Travel Awards 2023 favourite Foreign Exchange provider.
Last reviewed yesterday90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 86% | |
| Great | 4% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 4,365
Yesterday
Bought £1,000 worth of US dollars
Always friendly & professional we always go there ,we have dealt with Claire, Jane ,Chelsea very helpful
Good Afternoon Chris,
Thank you for taking the time to provide a review.
We appreciate this whether this be positive or negative.
We hope to see you in the near future.
Kindest regards
Danielle
Yesterday
Bought £300 worth of Euros
Always get exceptional treatment from Aberdare staff. The newbies have been well trained by the older staff.
Being an older customer they help witheverything technical.
Now we have a Travel card as well as cash.
Good Afternoon Mrs Fellows,
Thank you for taking the time to provide this 5* review.
I'm sure the branch will be very pleased with the feedback given.
We hope to see you in the near future.
Kindest Regards
Danielle
Kindest regards
Danielle
Yesterday
Bought £600 worth of Euros
Great staff and great exchange rate. Will definitely use again.
Good Afternoon Christine,
Thank you for taking the time to provide this 5* review.
I'm sure the branch will be very pleased with the feedback given.
We hope to see you in the near future.
Kindest Regards
Danielle
20 January 2025
Bought £160 worth of Thai baht
I ordered some Baht for my daughters who were going travelling. The girl I spoke to on the phone was really helpful & when I went in to the shop to collect the currency everyone was really friendly. I would thoroughly recommend this travel agent!
Good Afternoon Tricia,
Thank you for taking the time to provide this 5* review.
I'm sure the branch will be very pleased with the feedback given.
We hope to see you in the near future.
Kindest Regards
Danielle
20 January 2025
Bought £1,600 worth of Polish zloty
Amazing service great time away thank you
Good Afternoon Laurence
Thank you for taking the time to provide this 5* review.
We are delighted you had a great time.
We hope to see you in the near future.
Kindest Regards
Danielle
20 January 2025
Bought £502 worth of Euros
I purchased my travel money at the Hays Travel Shop in Falkirk, The staff are fantastic and friendly and made the process very easy for me. I would recommend Hays Travel to all my friends and family for Travel money and booking holidays.
Good afternoon John, thank you for taking the time to leave us a 5* review - we greatly appreciate your feedback. We are grateful for your kind words for our team in Falkirk, we are pleased they continue to deliver such great service for you.
19 January 2025
Bought £500 worth of Euros
Linthorpe Road Middlesbrough branch have the best staff always smiling welcoming & brilliant at there job.Nothing is too much trouble for them to assist you with.There like part of our family.
Good afternoon Janet, thank you for taking the time to leave a 5* review - we are grateful for your kind feedback for our Middlesbrough branch, it is greatly appreciated.
19 January 2025
Bought £350 worth of Euros
Easy and efficient process to follow, local cleckheaton team really friendly and helpful and I have used this team many times and will continue to do so - thanks please don’t close this store!
Good afternoon Kay, thank you for taking the time to leave us a 5* review - we greatly appreciate your feedback. Thank you for your kind words for our Cleckheaton branch, we are pleased the team continue to deliver great service for you.
18 January 2025
Bought Euros
Good rates fast service and excellent customer service
Good Afternoon Susan,
Thank you for taking the time to leave a 5* review.
We are very happy to hear of the great service you have received while purchasing your currency.
Kindest Regards
Megan
18 January 2025
Bought £190 worth of Euros
Tried to give me No receipt, and when I asked for one they had charged a buy back guarantee and a rate of 1.06 vs 1.13 advertising in window on no minimum spend.
Good Morning,
We are sorry to hear of the issues you have advised of when purchasing your currency.
Please can you email into online.support@hays-travel.co.uk with more information so we can look into this further.
Kindest Regards
Megan
18 January 2025
Bought £300 worth of South African rand
I rang up on a Monday early afternoon to order SA rands. I was told the order for currency had already been submitted and I could ring back the following Monday. This was absolutely no use to me at all and seemed a very restrictive policy. So I had to go elsewhere. The whole exercise, getting foreign currency, using my travel card (or not as the amount could not be put on my travel card where I purchased them). I then went back to Hays Travel to put the money on my card - I had to sell my rands, buy them back etc etc which cost me a lot of money.
Good Morning Cally,
We are sorry to hear of the issues you encountered when attempting to purchase currency.
Please can you email into online.support@hays-travel.co.uk with more information so we can look into this further.
Kindest Regards
Megan
17 January 2025
Bought £500 worth of Euros
Ordered holiday money online to pick up next day, on passing my local hays travel at Doxford shops, decided to pop in and they already had my order sorted and ready to collect the same day. Excellent customer service once again.
Good Afternoon,
Thank you for taking the time to leave us a 5* review.
I am so pleased to hear that you received excellent customer service.
We do hope that you will continue to choose Hays Travel in the future.
Kindest Regards,
Jessica.
17 January 2025
Bought travel money
Super fast service and great customer service.
Good Afternoon Kristy,
Thank you for taking the time to leave us a 5* review.
I am so pleased to hear that you received great customer service from us.
Thank you for choosing Hays Travel.
Kindest Regards,
Jessica.
17 January 2025
Bought Australian dollars
Was very happy with xchange rate
Friendly service, good advice
Good Afternoon,
Thank you for taking the time to leave us a 5* review.
I am so pleased to hear that you are happy with the currency, and the service, that you received.
Thank you for choosing Hays Travel.
Kindest Regards,
Jessica.
16 January 2025
Ordered a currency card
A great efficient customer service Lesley very helpful.
Good Afternoon Trudy,
Thank you for taking the time to leave us a 5* review - we value your feedback.
I am delighted to hear that you received great customer service upon your visit.
Thank you for choosing Hays Travel.
Kindest Regards,
Jessica.