Hays Travel are rated Excellent in 4,854 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed 2 days ago90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 87% | |
| Great | 4% | |
| Average | 2% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 4,854
20 February 2025
Sold 400 Polish zloty
straight forward and everything explained.
Good Morning, Phillip
Thank you for taking the time to write us a review, you feedback is very much appreciated.
Kind Regards
Shauna
18 February 2025
Bought £300 worth of Euros
The staff of Hays Office in Stranraer are outstanding.From the moment you set foot in the office you know they will do their best for you.
They are welcoming, knowledgeable and helpful.
I will continue to use them for our holidays
Good Afternoon Alan,
Thank you for leaving a 5* review.
The Stranraer branch will be delighted with the feedback you have given and hope to see you in the near future.
Take care and kindest Regards
Danielle
18 February 2025
Ordered a currency card
Such an easy app to use, in preparation for and even while on holiday. Quick transfer of funds. Highly recommend
Good Afternoon Lucy,
Thank you for leaving a 5* review.
We are delighted with the feedback you have given and hope to see you in the near future.
Take care and kindest Regards
Danielle
17 February 2025
Bought Singapore dollars
It’s so easy to order and collect any currency from Royton Hayes Travel, very friendly staff
Always go there for our currency
Good evening Judith,
Thank you for your kind words for our Royton branch. We greatly appreciate your feedback and appreciate that you have taken the time to leave us a 5* review.
Kindest regards,
Courtney
17 February 2025
Ordered a currency card
Excellent service staff amazing. Thank you.
Good evening June,
Thank you for your kind feedback. We do hope you enjoy the us of your new Hays Travel Money Card and appreciate you taking the time to leave a 5* review.
Kindest regards,
Courtney
17 February 2025
Bought £2,500 worth of Euros
Very good service, extremely helpful & informative on everything we needed to know.
Service from assistant the best.
Nothing was to much trouble.
Good evening Deborah,
Thank you for taking the time to leave us a 5* review - we do appreciate your kind feedback and hope we can be of assistance to you in the future,
Kindest regards,
Courtney
17 February 2025
Bought travel money
I bought some euros from a group of friends to give to a mutual friend for her birthday as she is going on a cruise. The euros were put in a gift card as it was a present which was a lovely touch. The lady that served me was very pleasant ☺️
Good evening Di,
Thank you for taking the time to leave us a 5* review - we massively appreciate your feedback and hope your friend had a wonderful birthday!
Kindest regards,
Courtney
16 February 2025
Bought Canadian dollars
As always staff were very helpful and conducted our currency exchange professionally, we had shopped around for rates and Hays were the best.
Good evening Viv,
Thank you for your positive feedback - we are grateful for your comments and appreciate you taking the time to leave us a 5* review.
Kindest regards,
Courtney
16 February 2025
Bought £2,000 worth of Euros
Ordered Euros on line to collect from hays travel Fulwell.Received a phone call within the hour to say when I could collect them.Went the next day and already for me staff friendly and I always use the Fulwell branch as they are always helpful and happy.
Good evening Margaret,
Thank you for your 5* review - we do appreciate your feedback.
We are pleased to see our Fulwell branch always provide great service for you and hope we can continue to be of assistance to you in the future.
Kindest regards,
Courtney
16 February 2025
Ordered a currency card
Local branch had a card rate sale for Euros. Thank you LOUISE for all your help.
Good evening Mr Maden,
Thank you for taking the time to leave us a 5* review - we greatly appreciate your feedback and hope you enjoy the benefits of your new Hays Travel Money Card.
Kindest regards,
Courtney
16 February 2025
Ordered a currency card
I used Hays travel card and app, both were easy to use.
Good afternoon Mary, thank you for taking the time to leave us a 5* review.
We are grateful for your feedback and hope you continue to enjoy the benefits of your Hays Travel Money Card and app.
Kindest regards,
Courtney
15 February 2025
Ordered a currency card
Thank you for your dismal reply regarding my query about dismalexchange rate of £1.1035 to the pound in store when 6 days earlier I was given £1.1549 to pound on currency card
You suggest I contact MasterCard
Do you honestly think MasterCard would be able to tell me reason for your exchange rate?
I'd rather have no reply as per your head office rather than being fobbed off
Good Morning Ian,
Thank you for taking the time to provide a review.
Exchange rates change on a daily basis.
Can you send this into online.support@hays-travel.co.uk so that I can look into this?
Thanks
Danielle
15 February 2025
Bought £36 worth of Euros
Such helpful staff who were interested in what I wanted and found individual wallets and envelopes for my money.
Good Morning Paula.
Thank you for taking the time to provide this 5* review.
We appreciate all the comments made in the review.
We hope to see you in the near future.
Thanks
Danielle
15 February 2025
Ordered a currency card
Such a good company but the travel money card is hard work ! We had to go into branch to change the debit card we use with our Hays travel money card - and they struggled !
Good Morning Roger,
Thank you for taking the time to provide this 4* review.
We appreciate all the comments made in the review.
I apoligise that you encountered issues using the money card. I will pass this feedback over to the relevant team to see if there is any ongoing issues.
I apoligise for any inconvenience caused
Kindest Regards
Danielle
14 February 2025
Bought £300 worth of Mauritian rupees
Always go to Hays in Morpeth, Northumberland for currency and to book travel, parking etc.
All staff are fantastic and provide excellent personable service, thank you.
Good Morning Paul,
Thank you for taking the time to provide this 5* review.
We appreciate all feedback whether this be positive or negative. I'm sure the Morpeth branch will be happy with the comments about the service and staff.
We hope to see you in the near future.
Take care
kindest Regards
Danielle