Hays Travel are rated Excellent in 5,619 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed 17 hours ago91% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 87% | |
| Great | 3% | |
| Average | 2% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 5,619
Yesterday
Bought £500 worth of Turkish lira
Ordered travel money online yesterday, money was ready at my local Hays Travel today.
No hassle at all. I would get my travel money like that again.
Good Morning Kathleen,
Thank you for taking the time to leave a 5-star review - your feedback is important to us.
I am pleased that you are satisfied with our online click and collect process and the service that you received.
Kindest Regards,
Jessica.
24 March 2025
Bought £250 worth of Euros
Good easy service
Good afternoon Nick,
Thank you for your kind feedback - we are grateful you have taken the time to leave us a 5* review.
Kindest regards,
Courtney
24 March 2025
Bought £100 worth of Euros
I ordered Euros via the Hays Travel Money website. Having completed the order, a minute later I was called by the Hays branch (Bridport) to say that the Euros were ready for collection! Fantastic service!
Good evening Chris,
Thank you for taking the time to leave us a 5* review. We are grateful for your kind feedback and hope you can continue to enjoy the benefits of our click and collect service.
Kindest regards,
Courtney
24 March 2025
Bought £120 worth of Hungarian forints
Had cash in stock. Did not have to return to collect
Good evening Lourdes,
Thank you for taking the time to leave us a 5* review - we greatly appreciate your kind feedback.
Kindest regards,
Courtney
24 March 2025
Bought travel money
Everything through Hays travel is always a great experience from the booking to money exchange
Good evening Susan,
Thank you for your kind feedback - we massively appreciate you taking the time to leave us a 5* review.
Kindest regards,
Courtney
24 March 2025
Bought £1,000 worth of US dollars
Bought $ 1000 in various small demoninations. Efficient, fast and very friendy service.
Good evening Chris,
Thank you for taking the time to leave us a 5* review - we greatly appreciate your positive feedback and hope you continue to enjoy the benefits of our click and collect service.
Kindest regards,
Courtney
23 March 2025
Bought £6,000 worth of Australian dollars
Very happy with the service I received. The exchange rate was better than some other travel agents. Also, the lady who dealt with me was lovely. Polite and friendly
Good Morning, Audrey
Thank you for your 5* review! We appreciate your feedback.
I'm very pleased you are happy with the service and rate.
Hope to see you again in the future!
Kind Regards
Shauna
22 March 2025
Ordered a currency card
Very helpful , friendly ,knowledgeable staff .So easy to load and use Hays Travel Card .
Good Morning G,
Thank you for taking the time to provide a 5* review.
We are delighted with the comments you have made about ourselves.
The Hays travel money card is very popular amongst our customers. Its great to hear you found the process as easy.
Take care and kindest Regards
Thanks
Danielle
22 March 2025
Bought £36 worth of Euros
Ordered euros on click and collect on 1.17 and within 45 min rate dropped to 1.09. So much for the “Rate guaranteed until close of business on: 24/03/2025”.
I didn’t realise until I got home and looked at the receipt.
Good Morning Victoria.
Thank you for taking the time to provide a review.
The rate given should have been the same rate which you received an email with if collected within the time frame period that is on the email.
Are you able to send us more information please to online.support@hays-travel.co.uk
Thanks
Danielle
22 March 2025
Bought £517 worth of Euros
Ordered on line last night received a call today to say money ready for collection. Excellent rate. Friendly, professional staff, a pleasure to deal with. Will certainly use again and more than happy to recommend to others.
Good Morning Gillian,
Thank you for taking the time to leave us a wonderful 5-star review - your feedback is important to us.
I am thrilled to learn that you are satisfied with our online click and collect process and that you are overall, very pleased with the high level of service that you received.
We hope to see you again soon!
Kindest Regards,
Jessica.
22 March 2025
Ordered a currency card
Thank you always friendly and very helpful great customer service as usual
Good Morning Carolyn,
Thank you for taking the time to leave us a 5-star review - we value your feedback.
I am delighted that you are satisfied with the service that you received.
Kindest Regards,
Jessica.
21 March 2025
Bought £300 worth of Euros
Such a lovely travel agency.
Helpful, friendly, efficient staff.
A great addition to the Mirfield community x
Good Morning Gillian,
Thank you for taking the time to provide a 5* review.
I'm sure the Mirfield branch will be delighted with the comments in which you have made today.
We do hope to see you soon Gillian.
Take care and kindest regards
Danielle
21 March 2025
Bought £100 worth of Euros
As always friendly efficient service from the girls at Lockswood.
Good Morning Myra,
Thank you for taking the time to provide a 5* review.
I'm sure the girls at Lockwood will be happy with the comments in which you have made today.
We do hope to see you in the near future Myra.
Take care have a lovely Sunday
Thanks
Danielle
21 March 2025
Bought £3,100 worth of US dollars
Mandy from Pontefract went above and beyond to help us buy our US dollars.
Many thanks and would highly recommend.
Good Morning Michael,
Thank you for your wonderful 5-star review - we value the comments that you have provided.
I am delighted to learn that Mandy went above and beyond for you whilst you were in branch. We absolutely love to hear this!
We do hope to see you again in the near future.
Kindest Regards,
Jessica.
21 March 2025
Bought US dollars
Only took money out this time.
Good Morning,
Thank you for taking the time to provide a 5* review.
I'm glad that you found us very helpful
I hope you enjoy spending your USD
Take care have a lovely Sunday
Thanks
Danielle