Hays Travel are rated Excellent in 6,168 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed 15 hours ago91% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 87% | |
| Great | 3% | |
| Average | 2% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 6,168
Yesterday
Bought travel money
Very competitive and prompt travel money service. Ordered online and was ready to collect within 30 mins. Very friendly service at the Bransholme branch, would recommend.
Yesterday
Bought £384 worth of US dollars
It was the first time I had used Hays Travel.I was impressed with the service I got.
Yesterday
Bought US dollars
It was my first time using Hay’s Travel for foreign currency.I was impressed with the service I got.I hope to use Hay’s again.
Good Afternoon David,
Thank you for taking the time to leave us a 5-star review - we value your feedback.
I am delighted that you chose to use Hays Travel for your currency requirements. We hope that you are very satisfied with the service that you received and that you will continue to choose us again in the future.
Kindest Regards,
Jessica.
Yesterday
Bought Singapore dollars
An excellent and very informative staff, very knowledgeable and helpful.
I would recommend to anyone.
Good Afternoon John,
Thank you for taking the time to leave us a 5-star review - your feedback is so important to us.
I am thrilled to learn that you received excellent customer service from us and that your experience lived up to your expectations.
I am so happy to learn you would recommend Hays Travel and we do hope to see you again in the future.
Kindest Regards,
Jessica.
Yesterday
Bought travel money
Canadian dollars collected. Tom was extremely helpful and efficient
Good Afternoon Janey,
Thank you for taking the time to leave us a 5-star review - your feedback is so important to us.
I am so happy to learn that Tom delivered excellent customer service to you. This is absolutely fantastic to hear.
I do hope that due to your experience with Tom, you will consider choosing Hays Travel again in the future.
Kindest Regards,
Jessica.
Yesterday
Bought £200 worth of Euros
Friendly staff, great exchange rate and excellent service.
Will definitely use again.
Thank you !
Good Afternoon Darren,
Thank you for taking the time to leave us a 5-star review.
I am so pleased to learn that you are delighted with the service, and the exchange rate, that you received.
Kindest Regards,
Jessica.
16 April 2025
Bought £150 worth of Euros
Just always great, lovely customer service.
Good Afternoon Lynda,
Thank you for taking the time to leave us a 5-star review - your feedback means so much to us.
I am delighted that you had a pleasant experience with us and that you received great customer service.
We hope to see you again in the future.
Kindest Regards,
Jessica.
16 April 2025
Bought £100 worth of Euros
Excellent service.
Travel money exchanged by Julia. Thank you for your assistance.
Thank you for taking the time to leave a 5* review Derek, we appreciate your custom and hope to see you again soon.
16 April 2025
Bought £570 worth of Euros
Excellent service, the staff could not have helped more, I would not book anywhere else.
Thank you for taking the time to leave a 5* review, we appreciate your custom and hope to see you again soon.
16 April 2025
Bought £200 worth of Polish zloty
Easy process. Ordered online and ready to collect the following day.
Thank you for taking the time to leave a 5* review, we appreciate your custom and hope you will use our services again in the future.
16 April 2025
Bought £500 worth of US dollars
Exchanged money, Dollars and Sol.
Was called the next day to tell me the exchange rate was given in euros, not dollars, great, I was due a return of cash. Went to collect, but the lady I was dealing with was off that day.
No problem, unfortunately nobody could find information about my return…. Wasted journey.
Everything was a descent service, but simply leaving a handover note would have been so easy.
16 April 2025
Bought £500 worth of Euros
Very friendly Nd helpful staff... Thank you especially Michael in the Magherafelt branch
Good Afternoon Karen,
Thank you for taking the time to leave us a 5-star review.
I am delighted that you received very friendly and helpful service in our Magherafelt branch - we love to hear this!
Kindest Regards,
Jessica.
16 April 2025
Bought £1,500 worth of Euros
Ordered our Euro’s on line follow up call from Hays Rugeley to say that the currency was ready for collection.
Good Afternoon Jim,
Thank you for taking the time to leave us a 5-star review - your feedback is so important to us.
I am happy that you received efficient service from our Rugeley branch.
Kindest Regards,
Jessica.
16 April 2025
Ordered a currency card
I got a travel card last week, but o now find that the app is not working correctly how can you fix this please.
Good Morning Ann,
Thank you for taking the time to leave a review.
We are unaware with any issues of our Hays Travel Money Card App, please try and access via our online portal https://travelprepaid.mastercard.com/hays/login/
If issues still remain please visit your local Hays Travel branch who can assist with this.
Kind Regards
Kathryn
16 April 2025
Bought £23,000 worth of Turkish lira
Excellent service as always
Thank you for taking the time to leave a 5* review Shane, we appreciate your custom.