Hays Travel are rated Excellent in 3,267 reviews
UK's Largest Independent Travel Agent Voted British Travel Awards 2023 favourite Foreign Exchange provider.
Last reviewed 18 hours ago89% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 85% | |
| Great | 4% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 6% | |
Showing reviews 1-15 of 3,267
Yesterday
Bought £500 worth of US dollars
Very efficient no waiting in and out quickly
Your feedback is important to us Pauline, thank you for taking the time to leave a 5* review.
Yesterday
Bought travel money
Within seconds of my enquiry I was contacted by the Morley branch to arrange payment and collection.
Top marks for service.
Thank you for taking the time to leave a 5* review Trevor, we're glad the branch were able to resolve your query so efficiently - we do appreciate your feedback.
Yesterday
Bought travel money
Excellent service from the ladies at Hays Travel in Deal Kent.
I placed my currency order, and they phoned to confirm it. On collection they were polite and advise me of future plans we have for currency exchanges.
Thank you for your kind review Rebecca, we're glad you have received such great custom from our Deal team - your feedback is greatly appreciated.
Yesterday
Bought £1,400 worth of Canadian dollars
I have been using the currency card in Canada with mixed reviews. Some hotels would except the card for payment on a room some hotels wouldn't the reason they used was no name on the card so no proof of ID going forward would it be possible to have your name on the card only a thought
Good afternoon Edward, I do apologise for any inconvenience - I will pass your feedback onto the relevant department. Thank you for taking the time to leave a review.
Yesterday
Bought £250 worth of Euros
Love visiting this store! Get the best welcome and they are always happy to help - thank you Aberdare
Thank you for rating or Foreign Exchange service a 5 star.
This means so much Mary - Be sure to come back to see us again soon.
Kind regards
Julie
Yesterday
Bought £1,500 worth of Euros
Really helpful polite & knowledgeable
Thank you for taking the time to leave us a 5* review Elaine, we are grateful for your feedback.
Yesterday
Ordered a currency card
Unable to draw money from any ATM for the last 48 hours, last day of holiday & can’t get money out that I had loaded on card to give to grandchildren for Christmas. Tried every ATM in local shopping centre. With no transport unable to travel further afield. Very cross & disappointed. Called emergency number & after being on hold for 30 minutes gave up. Also emailed & not had helpful response. Will not use again.
Good afternoon Sarah, I do apologise for the inconvenience you have experienced with your Hays Travel Money Card. Our money card is a financially regulated product serviced by Mastercard. I can see you have tried to contact our card service support team - this is the correct team to contact to resolve any issues with your card. Please see their UK contact number here 0800 056 0572, overseas contact details can be found here https://www.haystravel.co.uk/travel-products/travel-money-card/ and their contact email is cardservices_prepaid@mastercard.com
20 November 2024
Bought £205 worth of Euros
Staff were very friendly and dealt with me well.I got a good rate for money.
Thank you for taking the time to leave us a 5* review William, your feedback is appreciated.
20 November 2024
Bought £300 worth of Euros
Ordered click and collect euros.
Received notification straight away.
Collection was easy, staff very helpful.
We do hope you continue to enjoy the use of our foreign exchange service Lorraine, thank you for taking the time to leave a 5* review.
20 November 2024
Bought £200 worth of Euros
Olivia was most courteous and very knowledgeable about the best way to get euros and the travel card. What a lovely young lady. With staff like these why would anyone go anywhere else? It was a pleasure to spend our money here!
Thank you for your kind words Margaret - we are grateful for your feedback.
20 November 2024
Bought £700 worth of Euros
The staff in bishop Auckland branch are excellent, always helpful and always a smile
Thank you for taking the time to leave us a 5* review Dawn, we're glad you have enjoyed the benefits of our foreign exchange service with the Bishop Auckland branch.
20 November 2024
Bought £500 worth of Euros
Lovely helpful staff.
Polite, chatty.
We greatly appreciate your feedback, thank you for taking the time to leave a 5* review.
20 November 2024
Bought £300 worth of Euros
Placed on online order for travel money from my local branch in Mold North Wales and member of staff called me not long later to say my order was ready. Called into the branch and the staff are always very pleasant and welcoming and in a matter of minutes I was out of the store with my travel money. Have used other branches before but the service from the Mold branch eclipses these by far.
We're pleased you have received such good custom our team at the Mold branch - thank you for taking the time to leave a kind review Stephen.
20 November 2024
Bought £1 worth of United Arab Emirates dirham
I went online and ordered money (AED Dirhams) for a holiday in Dubai. I then got a call saying that the cash would be ready in 7 days. Why? Other currency firms (eg Tesco) can get it in next day or within 2 days.
Good afternoon Neil, I do apologise for the delay in receiving your currency. The branch have likely had to order your currency in as they did not hold this in store, they will have provided you with the earliest possible date that they could get this for you. I do hope you continue to use our services in the future.
20 November 2024
Bought £300 worth of Hungarian forints
Fast, efficient and excellent exchange rate
We really appreciate your feedback Sheila, thank you for taking the time to leave a positive review.