Hays Travel are rated Excellent in 3,890 reviews
UK's Largest Independent Travel Agent Voted British Travel Awards 2023 favourite Foreign Exchange provider.
Last reviewed 21 hours ago90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 86% | |
| Great | 4% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 3,890
Yesterday
Bought £400 worth of Polish zloty
Always great service and the best rates out there.
Good Morning,
Thank you for your feedback, we appreciate this.
Kind Regards
Shauna
Yesterday
Bought United Arab Emirates dirham
Excellent. No
hassle
Good Morning, Ann
Thank you for taking the time to leave a 5* review, we greatly appreciate this.
Kind Regards
Shauna
20 December 2024
Bought Euros
Always happy with quick service.Money always available when requested. Staff always friendly and ready to assist.
Good Morning, Brigitte
I'm glad you are happy with our services, thank you for sharing your experience.
We appreciate your feedback!
Kind Regards
Shauna
20 December 2024
Bought £5,000 worth of Swiss francs
As always perfect and friendly service
Good Morning, Janet
Thank you for your 5* review, we appreciate your feedback.
Kind Regards
Shauna
20 December 2024
Bought £1,000 worth of US dollars
Always first class service from Hays Greenock whether it be booking a holiday updates or getting travel money. Staff are first class and always go out of their way to help and support customers.
Good Morning, Maryanne
I'm very pleased you are happy with our services, thank you for your feedback.
We appreciate your 5* review!
Kind Regards
Shauna
20 December 2024
Bought £500 worth of Euros
Ordered euros online cos best rate (1.19) easy to order..got phone call to confirm within 30 seconds...didnt have to pay upfront !! Polite and efficient staff...thanks !
Good Morning, Peter
Thank you for taking the time to write a review to share your experience.
We appreciate your feedback!
Kind Regards
Shauna
20 December 2024
Bought Euros
Booked Euros online, received confirmation, but no contact as promised. When I went to "Click and Collect" they had no knowledge of order. A friendly assistant gave me the Euros BUT at a different rate to the online booking contract. Not my fault but I had to pay more !!! I can email proof to anyone with the Hays order confirmation document.
Would have been oa 0 star if not for the shop staff.
Good Afternoon,
I do apologise for the experience you have received with our online click and collect.
Can you please email further information into online.support@hays-travel.co.uk
Kind Regards
Kathryn
20 December 2024
Bought £150 worth of Euros
Needed a quick exchange into Euro's and Hays did it in under five minutes, excellent service much appreciated.
Good Morning, Leonard
Thank you for your 5* review. we really appreciate this.
Kind Regards
Shauna
19 December 2024
Bought £150 worth of Swiss francs
Excellent quick service
Thank you for taking the time to leave a 5* review, we appreciate your custom and hope to see you again soon.
19 December 2024
Bought Australian dollars
Great service as usual from Hays. Ordering on-line & click & collect is an excellent way to buy currency.
Thank you for taking the time to leave a 5* review, we appreciate your custom and hope to see you again soon.
19 December 2024
Bought £500 worth of US dollars
Very friendly and helpful staff , I will be back again when i need more money.
Thank you for taking the time to leave a 5* review, we appreciate your custom and hope to see you again soon.
19 December 2024
Bought travel money
Excellent service north shields branch. all staff star employee faye
Thank you for taking the time to leave a 5* review, we appreciate your custom and hope to see you again soon.
19 December 2024
Bought travel money
Cheerful and efficient.
Good Morning, Eric
Thank you so much for your feedback, we really appreciate this.
Kind Regards
Shauna
19 December 2024
Bought £500 worth of US dollars
Friendly and efficient service.
Always welcoming and warmly.
Good Morning, Bernard
Thank you for your feedback, we really appreciate this.
Very pleased you are happy with the service!
Kind Regards
Shauna
19 December 2024
Bought Turkish lira
Great!
Ordered late in the evening and received a call by 9:30 the following morning Happy Days
“Merry Christmas Hays”
Turkey here we come!
Good Morning,
Thank you for taking the time to leave a 5* review.
We really appreciate your feedback.
Merry Christmas!
Hope you have an amazing Holiday!
Kind Regards
Shauna