M&S Bank reviews

Left standing round in the store for 10 minutes whilst a manager had to check it b4 collection

We bought £300 worth of dollars, my girlfriend bought it and put it in my name because she was busy and needed me to pick it up. I got there and they said they needed her there as well because her name was on the card. This was initially annoying.

We later both came back and they said that they could not give us the money which we had paid for. Because the name of the card does not match the name of the individual picking it up. We asked why this was an option on the website or why a warning was not flagged up. We then asked if we were both there why we couldn't get the money. They said money laundering!

This is the reverse of money laundering, you don't take money in a bank account and turn it into currency. Money laundering is the opposite!

I ordered the money on line and picked it up at a nearby store. The exchange rate was good (for the high Street) and as soon as I prepresented myself the money was brought to me. It wasn't a store that had a banking facility.

The money was made up of a number of amounts in different envelopes, containing a very good variation of notes ,many low denominations which other exchange places won't give. All in all it was an excellent service and much appreciated .

Disappointed in the rate given today at M&S, Inverness travel currency exchange. The rate given was 1.1428 when M&S are advertising a rate of 1.1624!!! They are even below the average rate which 1.1506. In future, I may go elsewhere after dealing with M&S for years.

Very quick service. Nice pleasant lady called Helen in the Harrogate store. Good sense of humour and great customer service. An all round good experience.

Bought £500 of euros and was encouraged to pay using my m&s credit card in order to obtain the best rate all fine until my credit card statement arrived and me being charged £25 for a non sterling transaction...total rip off ...this was last year and I've just received an email from them asking me to do exactly the same again..surely this can't be good practice

Yesterday 26th Oct, I visited your bank to change 500 Aussie dollars for pounds! I handed over my 500 dollars, and to my surprise, I was just kept waiting and waiting while this staff too her own sweet time scanning the notes 1 by 1 under the UV scanner! Not a word was said! On questioning, why was it taking so long, she answered, "we are not pressurising you! I have never experienced this long wait! She was slow and not sure what she was doing! I have never been asked for my address or any details whenever I went to an exchange bureau around the world! She wanted my address! I felt that I was seen to be a fraudster in someway, and made to feel embarrassed! If she had told me before hand that it will take sometime, I would have decided otherwise, or have chosen another day!

Thank you

I have handed over a total of £500 (10x£50 notes wrapped with an elastic band for the purchase Japanese yens ) to a lady at the desk in kingston branch , she put to one side on the desk £100 & inserted the rest in the machine reading £300 . She claimed the total was £400 & not £500 . I was shocked & confused because I could not believe how this happened & as could not argue against what she showed me , I resigned to the fact that I might have made a mistake despite the fact that I counted the money before leaving home & also prior to entering M&S . I have ended up exchanging £400 . When returned home my wife also confirmed that she definitely handed me £500 . I would like to highlight what happen in order to warn others to avoid handing over a lump sum of money to the person at the desk & M&s to investigate the person involved to ensure the would not trick their customers .

Terrible

I ordered Canadian dollars online to collect in store at Kingston. Received all in small denominations and was told that they don't have Canadian dollars in 100 denominations.

Tried to buy euros on line it would not let me put details in phoned customer service said online was down go to local store which I did they said nothing they can do as it’s online totally useless all round. Going to tesco same deal with tesco card. M&S totally crap

I order Euro's on line on the 7 June and received a confirmation which I printed and took with me to the Bluewater Store. The gentleman serving insisted I was not on his list and wasn't interested in the printed proof I provided. He charged me an addition £8, complete rip off.

Bought Euros

Easy to use on line service

Got the best possible exchange rate and great service from Ikram at the finsbury Square Branch.

P.s

Just a little advise if you are going to collect from a branch make sure it is open on the day of your visit.

Some branches will show as open on google but they might be close.

Visited M&S in Inverness on Saturday to collect my euros which I had pre ordered and pain online. When I got to the front of the queue the employee said he can't serve me as he is now going on his break and to come back in an hour. I return in an hour and was left for an additional 20 minutes standing around. I did consult a manager who was equally as rude and unhelpful. Very poor service.

Elaine and Rory were amazing. They couldn't do enough to help. They gave us a great variety in our currency and explained the process every step of the way. This is our first time to travel so we were nervous. I cannot thank them both enough, they are a real credit to M&S. I will be recommending your service to everyone.

After a long year saving lifes, going to volatile situations and struggling with finances I felt I deserve a break. I came to Marks and Spencers Bluewater to change so well earned money for a trip abroad. The guy serving my self I wasn't sure wether he was being serious or joking. He began to get into one over age he's 54 and decided to attempt to belittle myself due to a age gap of 17 years , is this appropriate? Once he had put the measurement stick down accused me of being rude....over a wallet for money....what is it with shops what ever happened to good customer service. At the end of this extremely awkward situation he then stated he knows where I live, well buddy I'm here waiting any time you like....there is a difference between a joke and being unreasonable with members of the public. I can honestly say I will never use the services of M and S again teach your staff how to behave.