NM Money are rated Excellent in 166 reviews
NM Money provide great value financial services for travel. Our products include selling and buying over 50 foreign currencies, pre-paid travel money card, and money transfers including Western Union. We help your money go further!
Last reviewed 2 weeks ago90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 89% | |
| Great | 1% | |
| Average | <1% | |
| Poor | 2% | |
| Bad | 7% | |
Showing reviews 1-15 of 166
13 December 2024
Bought £502 worth of Euros
Ordered 12/12/24 for collection same day at 11.30am. Confirmation states 'We will notify you when ready for collection'. No notification received on that day. Next day still no notification received so went to branch that I opted for and received a apology and was paid 600 euro's in 4x50's 25x10's 30x5's and another apology for mostly small denomination notes. I will not use your services again, that's a promise. Crap service. Did receive notification after I had already collected. Repeat, Crap service
Hi Robert,
Thank you for taking the time to share your feedback, we’re sorry to hear about your recent experience.
We sincerely apologise that your order was not marked as ready for collection by our sales advisor. This oversight led to delays in your notification, and we understand how inconvenient this must have been.
We have reached out to you via email to arrange an exchange of the denominations provided for ones that may better suit your trip. Please don’t hesitate to respond, and we’ll be happy to assist further.
Your feedback has also been passed on to our management team to ensure that all branch teams are reminded of the importance of marking orders as ready to collect as soon as they are packed. This is a critical step in our process, and we’ll be taking measures to avoid this happening in the future.
Once again, we apologise for the frustration caused, and we hope we can restore your confidence in our service in the future.
Kind regards,
eurochange Customer Support
20 October 2020
Sold 800 Euros
I was at the shop in person today and for 800 euro I was given £634.92 when I got home my wife said that can not be right and looked on computer and it said I should have received £681.95!! ????? My wife is an accountant understands money transfers exchange rates etc I will be taking this further especially in the pandemic we are in at this time
Hi Kenneth,
Thank you for taking the time to leave us a review, we always endeavour to learn from all feedback provided.
We are sorry to hear that you did not receive the amount of GBP that you expected. After reviewing your feedback, we have found that for you to receive £681.95 from 800 EUR's the rate would have to be 1.1731. This rate reflects the 'online rate' which will be preferential to the branch rates. We are able to offer this due to lower overheads, which means we are able to pass any savings onto our customers.
If you would you like to benefit from our great online rates, you would need to place a 'Sell & Collect' on our website.
We would however very much like to discuss this further. Please email customerservices@nmtravelmoney.co.uk or call us on 01438 878 162.
We hope you continue to use NM Money for your future currency needs.
Once again we sincerely apologies that we did not meet our usual high standards and would like to assure you that this is a very rare occurrence.
Kind regards,
NM Money Customer Services
13 August 2020
Bought £220 worth of Euros
Just bout 227 euros at their store in Belfast Castle Court. I got home and opened the envelope and there was only 127 euro in it. Really angry and frustrated. Going to have to back to the store tomorrow morning. I hope they check their floats each evening as they had better give me the money I am owed without an argument. So angry
Hello Kevin,
Thank you for your feedback and apologies for the late reply on here.
We can see that we have spoken with you previously regarding this and are glad that you were happy with your resolution. Once again we're sorry for the inconvenience caused and hope to see you again soon.
Kind regards,
NM Money Customer Services
14 July 2020
Bought £1 worth of Euros
If I could actually complete my online order instead of the 'please wait' message and having to restart my order 5 times I've actually given up trying to use this service.
Hi Yvonne,
Thanks for your review and we do apologise that you had problems when trying to place an order. If you're still interested in purchasing some more Euros please do contact us on 01438 878 162 or customerservices@nmtravelmoney.co.uk and we would be very glad to help. We look forward to hearing from you soon.
Kind regards,
NM Money Customer Services
29 February 2020
Bought £600 worth of New Zealand dollars
Have used NM for the second time and they deserve the five star rating. Got a good variety of notes.
Thanks for using us a second time Gloria, we'll see you for the 3rd time soon!
25 February 2020
Bought £1,250 worth of Thai baht
Amazing service. 2nd time using these guys this time I asked for home delivery ordered £1250 of Thai baht it arrived by 11.30am next day and it was a good mixture of notes aswell which was a bonus. Will defo use them again. Thanks 10/10
Thanks for using us for a 2nd time Simon, we're delighted that you rate our service as amazing. See you again soon!
10 February 2020
Bought £300 worth of East Caribbean dollars
Tried to but on line but system would not let me complete purchase (on line rate 3.3300) So had to phone them I then got a rate of 3.2329 so not that impressed.
Hi John,
Thank you for taking the time to talk to us.
We are sorry to hear that the rate have changed during placing an order.
Please note our online rates and comparison rates are different to secure these rates you are required to pay for your currency online.
Our adviser have placed an online order for you to secure our online rates for you to pay on collection and quoted our online rate and sterling value, as you have not mention the rate is different the person on the phone processed with the transaction.
We have been in contact with you directly and given you a full summary of our findings and honored the comparison rate as originally quoted.
We hope you continue to use eurochange for your future currency needs.
Once again I sincerely apologise that we did not meet our usual high standards and would like to assure you that this is a very rare occurrence.
Kind regards,
eurochange Customer Services
7 February 2020
Bought £1,000 worth of New Zealand dollars
Purchased some New Zealand dollars and they arrived exactly on the day i requested. I hadn't used NM Travel Money before but would definitely recommend
Thanks for using NM Money to purchase your NZD Gloria! See you again soon.
6 January 2020
Bought £500 worth of Euros
Collected my money from saddlers Center in Walsall , was all ready and the rate was really good , served by a young man who was extremely friendly , will definitely return for my next holiday , fab service
Thanks for using us Jayne! See you for your next holiday!
16 September 2019
Bought £800 worth of Euros
NM Money came up top when I searched compare holiday money click and collect. The website was very user friendly and I ordered for collection at eurochange/NM money branch in Guildford. Money was waiting at the time specified, the lady that served me was very friendly and pleasant and the denominations were a great mix. Would highly recommend NM money/eurochange.
Thanks for using NM Money Graham, and for highly recommending us! See you again soon.
9 September 2019
Bought £1,000 worth of Japanese yen
Ordered online, paid with card and picked up the Yen next afternoon in Castlecourt Belfast. Very good online rate , much better than Sainsburys or the Post Office.
Hi Ian, thanks for using us to buy your Japanese Yen! See you again soon.
3 September 2019
Bought £1,000 worth of Euros
Ordered online £1000 in Euros for pickup the following week in Liverpool St branch. On arrival today, I decided I needed more 20 Euro notes and fewer 50s, so asked for the sealed pack to be opened and some of the 50 euro notes changed. On opening the assistant found the amount to be short 10 euros! She counted them three times manually, and once with the machine before reluctantly adding 10 euros to make it correct. She assured me that the pack would have been counted three times before being sealed up and delivered and apologised multiple times, but the moral of the story is ALWAYS HAVE IT COUNTED IN FRONT OF YOU. Appalling and worrying - does this company do this to many people who pre-order (and whose rate drops in between order and collection?) and who trust the sealed pack to be correct?
30 August 2019
Bought £750 worth of Lebanese pounds
Ordered Lebanese pound. Money delivered on time. Fantastic service. I will be using NM again
Hi Robbie, thanks for choosing NM Money to purchase your Lebanese Pounds from, we're delighted to hear that you'll be using us again!
29 August 2019
Bought £1,003 worth of Japanese yen
Fantastic service - cash received next day by Royal Mail. Best rate at the time. Highly recomended
Thanks for using NM Money Steve, we're delighted that you highly recommend us!
29 August 2019
Sold 1,650 Euros
Fast and excellent service