Post Office reviews

Poor overall from staff knowledge to the absolute rip off on exchange rate, simple to use however but on returning & converting back to GBP speechless I'd have cheaper using my debit card ... this customer shan't be returning...lost more than I spent

Loaded 150 euros onto one of these cards at a poor exchange rate came home with 105 euros still on it changed it back to sterling and only received £72 what a rip off never again !

I agree with the majority of the posts regarding the exchange rate offered by the Post Office. They will argue that the rate is not set by them, but the card has Post Office written all over it! The user will reasonably conclude that the Ts and Cs are acceptable to the PO. For the money travel card, the card issue takes more than £4 in every £100 that you order (as of October 2024). If this is not usury, its very close.

Ordered large some of travel money online. Unfortunately not able to make custom request and subsequent notes provided were a too high denomination to hand over in most shops. Asked at desk for them to changed on collection and this was refused. I am stuck with notes i will have great difficulty spending! Wont use post office online ordering again.

Usef

I bought euro today from your branch in Redhill Belfry and afterwards realised what a total ripoff. I was charged a rate of 1.08 whereas the current bank rate is 1.19

The rate I was charged equates to 10% above the bank rate and is, in my opinion, extortion.

How can you justify this?

The exchange rate is very poor. I exchanged £450 into euros today in Cirencester and only got 485 euros. Will not EVER use post office again.

Nil stars from me but in order to process this review I had to choose one star!

Purchased EUR250 from a Post Office counter today and the charge was £233.64, at conversion rate of 1.07. Can I suggest that the Post Office trains its counter assistants to offer advice to the public on how they can achieve the best rates from the Post Office which in my case would have been ordering online producing a saving of £15! Shame on you.

Second time my Euro order has been delivered a full day late, good job I ordered with there poor record in mind.

I needed Barbadian dollars and not all post offices do them so a person ordered them for me in Walthamstow. The exchange rate was 2.58 to the pound when I received mine I had got 2.29 to the pound, when I called the post office I was told that you get a lower rate when collecting from actual post office than you do when ordering online. So disappointed in the post office I was expecting a good rate not the lowest rate, will not be purchasing from post office again.

Poor Cash exchange rate - 1.14 euros on line - 1.05 in store - so changed £400 and I am 36 euros out of pocket - no mention of this on their website. should have paid the money into my bank first for free and then ordered on line. almost 10% less - lesson learned, wont be caught out twice.

Just bought £300 of euros from local post office. Assumed exchange rate would be much-of-a muchness compared to other providers, so didn't ask before purchasing. When I got home I looked at the receipt and saw I had got 1.06 euro to the pound. When you consider that supermarkets are offering at least 1.13, and on my credit card I can get 1.16 for purchases. This is shockingly extortionate on the part of the Post Office. I don't usually have much cause to need currency of any denomination, so in one respect I should have done my homework. I hope people reading this review will take note before considering their currency arrangements. I'm just glad it was only 300 euros. If the Post office are looking to redeem their image after recent events, then they are not doing themselves any favours

Byers beware, I changed £500 at the local post office and received their lowest rate, If I had changed £501 rate would have been better,but I was unaware of this.

If you exchange via the post office pre order on line is the best option.

I've never had any problems ordering Euros from the Abby Post Office. They tried to encourage me to have a travel card but I prefer to have the cash in my pocket.

POST OFFICE MONEY CARD

Avoid this card nightmare

This card was suggested in the post office, unaware the staff had no understanding what they were “selling” they were in fact miss selling.

It was explained that with the card I could load currency to the card for no charge, and use it when travelling anywhere, with no charge or commission and when back in the UK get your money back with no charge.

Sounds great, so I agreed and got the card adding a large amount using my credit card (so it was protected) no the bank charge for that, but staff at the post office gave no warning so £12 cost so far.

Next day trying to activate the card was another fiasco, reading other reviews sounds like I am not alone.

Decide to travel to Spain, so returned to the post office to add more money, in cash this time, staff had no idea what they were doing, talked about commission but I had no idea they were reducing the amount I was adding to the card to cover commission!!

This happened again, only when I visited my local Post office was I asked how I wanted to pay the commission!!!

After paying another £7 commission I retuned and contacted The post office only to be told yes there is a commission charge to add funds. I was told it was free to add euros, but the Post office says you cannot now add euros, the whole system is as clear as mud.

The reading reviews from other users unable to use the card abroad and many other issues my advice is don’t get one, it is being miss sold and I will write to the FCA. The staff cannot sell these ecards as they don’t even understand what they are selling.

On the wall at the post office a large poster saying win £5000 with the card, asked the staff even that they could not tell you how to enter let alone win.

310 people gave the card one star are the post office reading reviews or even listening, clearly they do not care.

Glad I read the reviews before I got a Travel money card. Wont be getting one now will just take cash with me.