Tesco reviews

Falsely claims to have £75 minimum, but actually no stores in my area allow less than £100 - for click and collect or delivery. Useless and misleading.

Euro advertised on website at €18.1 but only offering €15.1 with club card total rip off

Ordered 500 Euros online at a top rate. Collection from my local store was problem-free. my only gripe is that it was a two-day service from order to collection.

Ordered currency online to collect a week later and a few days before my holiday. 2 days before it was due to collect, received a phone call saying actually it was out of stock so they cancelled it, I had to wait a few days to get my money back and had to reorder it elsewhere and when I complained they weren't interested. Would definitely not use ever again!!

This was the second time I experienced a long wait to get my online order. The staff were flapping and under pressure. The lady before me had problems and then lo and behold so do I. I had placed two orders. I received 2 emails to say both would be ready to collect at given time. However one was ok and one not. They tried to tell me that the two orders were as one. Incorrect. One had been counted out in front of me which was for only one order. Two different orders and done with two different bank cards. I reiterated that the one order I received was just for the order and wanted to get my second order. I wasn’t happy in the way they were putting me off. I stood my ground and pushed to get it sorted. I had an email from you to say the order would be ready to collect after 3pm but they told me it wasn’t there. Eventually again after insisting it should be there they tried to find it. They were extremely flustered and saying they had to catch up on orders. They closed the bureau whilst dealing with me and one other person. It was so frustrating. I was eventually told they had the order. However they then spent ages finding the forint. Then the amount of times they were counting the money was terrible. They just didn’t seem to understand what the currency they were counting. I cannot tell you how frustrating this all was. We we spent 30 minutes trying to get what should be a simple service having ordered online. Will I use Tesco again. Not so sure. One of the worst experiences. My husband made me stop afterwards and take a moment because I was very distressed and was about to take a long car drive.

Please improve your staff

Said the euros I bought would be available for pick up after 15.00 Money. The travel desk at the nominated Tesco Store - Riverside Dundee told me that it was a very unreliable service and told me it wasn’t Tesco but some other company andI should contact them. Pointed out I was going on holiday on Wednesday and it was their company’s website I used to purchase. I was told that it wasn’t her company and a security guard started posturing - I am 63 years old. Never again.

I ordered online got a really good rate put all my details in and haven't had an email or anything saying it has gone through, I'm worried about my bank details!!!

I ordered my currency on line. Traveled to the store to collect it and the surly woman in the kiosk told me my photo ID wasn’t accepted

. Their FAQs state You’ll need to bring valid photo ID e.g. passport, full UK photographic driving licence (we do not accept provisional driving licences) or EU ID. They should change this to not passports and driving licenses are acceptable.

My husband did have his driving license so I asked if I could cancel my order and he could buy the currency as they definitely had it in stock. Was told he wouldn’t get the online rate which I felt was fair but also I would be charged £10 to do this.

So much red tape and money making going on here.

I refused to pay the £10 on principle so have to travel back today. Needless to say I won’t be using Tesco currency again and the young lady in the chesterfield kiosk needs some customer service training.

I popped into Birkenhead, Bidston Moss Tesco to get £200 of Euros. The service was excellent and the rate was very good with a club card. Thank you Tesco.

Well I ordered some euros on there web site, unfortunately the time it stated they were open was incorrect as I had to wait half hour until someone eventually turned up.

Not there fault just poor management!!

Then the problems really started, as the amount I had been quoted had increased, this took another half hour.

Sadly the poor woman who serving me had to contact the main office and had to wait for them to sort it out.

Good rate when buying euros but the buy back rate is robbery 1.335.to change euros back to sterling must be the lowest exchange rate going.

After checking online, we’ve Just got a much lower rate on the Euro in store. It wasn’t explained to us that you have to order online to get that rate (even with a club card). Very poor customer service. Won’t be using again!!

Alex at your Riverside Store was so professional, polite and lovely sense of humour. Thank you.

I was served by Alan at the Crewe branch. He took the trouble to telephone me after I had ordered on line to find out what value notes I required. When collecting the money in store, the notes were ready and were counted clearly. Alan was extremely pleasant and helpful. This was a very pleasant experience.

I tried to buy £1000 of Thai Baht online with a Clubcard discount

Computer said Invalid Number

5 tries no joy

Rang Holmebush branch 3 times and after ringing for a while it cut me off every time

Eventually spoke to a human being who confirmed that my Clubcard number was correct

He agreed there was a problem with the website and suggested various technical ways to solve the problem

But after wasting well over an hour I decided NOT TO SPEND MY £1000 WITH TESCO and went to my Bank