Asda Money reviews

Topped up the Money Card in UK with UAE Dirhams. I am in Abu Dhabi on holiday and so far the card has been rejected for payment in a Restaurant and Supermarket within 2 days since arrival here. Very embarrasing experience all round. Contacted customer service and was told it is my fault as i should ask the shops and other places if they accept pre paid money card before i make a purchase and attempt to use the card as payment. Will be cancelling card when i get home. Not worth the grief when card repeatedly rejected as payment.

Waste of time . Half the shops etc would not take it in Spain and in other cafes etc it was declined then showed up on my app as pending .Total nightmare.Do not use this card if you are going overseas.Stressfull experience

I have just discovered that Asda travel money charge a monthly fee for no transactions! The remainder of my balance has now been dwindled to zero and Asda have taken all my money off the card for not using it. They won’t refund it as this is apparently in the T&Cs. DO NOT USE THEM!

It has been problematic using this card and I will never use Asda again for this service. It has been declined in several places in Majorca and it’s embarrassing when it is declined. Declined amounts still show up as pending!!!

Due to a wrong pin at a cash point and declined payments at the table ordering food these ‘declined’ transaction go on your card as pending and will not go back to your card until 7 days later . I couldn’t access my money whilst on holiday due to this ! Never ever again AVOID AVOID AVOID. It will ruin your holiday and customer service is awful … a complete waste of time !

Appalling customer service. Cost more in fees and time. Had to use an alternative card which fortunately I had taken abroad with me. Will not use again

They are garbage , the app is abhorrent, I tried to check my balance , everything I entered my unique one time number it was rejected.

Went to Asda in Spondon, Derby. Exchanged 200 pound for euros. No questions asked, nothing explained. When i got home I found out that the lady charge me for exchange fees. How can you charge someone without explanation? Will never use their service ever again.

I put £200.00 in my travel card went to make sure that it had gone onto the card but the money is nowhere to be seen contacted card services who then contacted Travelex and still no sign of the money, I have contacted my bank they are now looking into this.

Ordered local currency for Barbados. Ordered on Monday and told it would be a few days and we would be phoned. Not heard anything so went in Friday - going away next Thursday, nothing arrived. Telephone call Saturday afternoon to say they can’t get any! Very unreliable!

Got my travel money card today, and it was a piece of cake with the help of Millie in the Spondon branch. Any worries were put at ease, so helpful in how to setup it up and knowing how I can use the card when aboard. I was really happy with the service provided.

quick straight forward service

This is the fourth time I have attempted to use the service in Asda Fareham, as it is the only place within a few miles that sells foreign currency. 3 pre ordered and today randomly.

Each and every time there has been a note to say just popped out, be back at a certain time and this is not usually between 12 & 2. It is usually just after 3pm for pre ordered. Today, I randomly popped in at 12.20 and once again, there was a note to say that the person has popped out and will be back at 12.50. Surely if their website displays opening times, a member of staff should be there to serve customers or they should display opening hours open and not actually on lunch or gone out etc…it’s not cheap to keep having to drive backwards and forwards, 6 miles to be precise to not be able to get the money ordered or even randomly. Asda, this needs sorting out!

Had to put in an amount that I supposedly purchased to leave review.

Like Sue Williams says on her review I was charged a buy back fee without an explanation.

As a pensioner £2.99 Charge for nothing is better in my pocket.

I was so mad I went back the next day. The same girl said I always explain this Charge!

Not to me you didn't as we never return Euros.

I insisted on having the money back, which she finally agreed to.

Had a great experience in the Blackburn asda with the help of a lovely women Heena. Was a great help with everything as it was my first time exchanging money. Great customer service from her. Would definitely recommend to go to the Blackburn asda will be going again.