Hays Travel are rated Excellent in 4,664 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed 2 days ago90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 87% | |
| Great | 4% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 4,664
5 February 2025
Bought Euros
Every time we plan a holiday we call into Hays Travel, either the branch in Darlington town centre or in Cockerton. The ease of arranging a holiday and travel money is made so simple with the excellent staff in both branches. Always so helpful and certainly with a smile. Mrs Irene Hays must be so proud of the amazing business and the employees. Well done, I’m sure Mr Hays would be so proud. Bless him.
Thank you
Thank you for taking the time to leave a 5* review, we appreciate your custom and hope to see you again soon.
5 February 2025
Bought travel money
Always very pleasant even when busy
Thank you for taking the time to leave a 5* review, we appreciate your custom and hope to see you again soon.
5 February 2025
Bought £700 worth of Euros
Ordered Euros on line.Collected from Royton Branch.
Excellent service as ever. And a good rate.
Thank you for taking the time to leave a 5* review, we appreciate your custom and hope to see you again soon.
5 February 2025
Bought £60 worth of Thai baht
Yup, really good as usual. Going to get some more Thai Baht very soon. Use Lanark Branch. Cheers Martyn
Thank you for taking the time to leave a 5* review, we appreciate your custom and hope to see you again soon.
5 February 2025
Bought £100 worth of Turkish lira
The staff at Hays are always friendly and very helpful. Service with a smile :)
Thank you for taking the time to leave a 5* review, we appreciate your custom and hope to see you again soon.
5 February 2025
Bought Euros
Good service and friendly sort out any problems
Thank you for taking the time to leave a 5* review, we appreciate your custom and hope to see you again soon.
5 February 2025
Ordered a currency card
I got charged £5 each time for moving money from my bank to my card which was fine. but then I got charged a transaction fee for every payment I made using the card in Amsterdam as it didn’t change over to euros from pounds. This wasn’t clear at all on the app. Should have alerted me! So I have spend over £50 in transaction fees alone.
Good Afternoon N,
Thank you for taking the time to share your review.
We sincerely apologise for the confusion regarding the transaction fees during your trip. We understand how frustrating it must be to encounter unexpected charges.
Could you please send us an email into Online.support@hays-travel.co.uk so we can look into this further for you.
Kindest Regards,
Lovely
5 February 2025
Bought £70 worth of Euros
1st time visiting Hays travel in Ashbourne. I'd arranged to collect some euros.
I walked in and the staff where all sat with other customers, I didn't mind that but not one of them acknowledged that I had just walked in. I expected one to just say Hello, someone will be with you shortly. But nope nothing. I stood at the desk for over around 15 minutes before anyone came over.
I didn't mind that I had to wait because they were busy, it was more annoying that not one member of staff lifted there head and spoke. I felt so out of place not ever been into the shop. If I wasn't desperate for the euros I'd ordered I would have walked out.
Good Afternoon Maxine,
Thank you for taking the time to leave us a review.
I'm so sorry to hear about your experience with one of our branches. We truly value our customers and aim to provide a welcoming atmosphere, so it’s disappointing to hear that you didn’t feel acknowledged when you walked in.
Could you please send us an email into Online.support@hays-travel.co.uk so we can look into this further for you.
We sincerely apologise for any inconvenience.
Kindest Regards,
Lovely
5 February 2025
Bought travel money
Excellent and quick service. Pleasant staff.
Good Afternoon Sheila,
Thank you for your effort to leave us a 5* fabulous review.
We are happy to know that you've had an amazing and excellent experience with us.
Kindest Regards,
Lovely
5 February 2025
Ordered a currency card
The card is very good to use in most places ( I visit Spain a lot). The rate can be a bit lower than other cards. I have never had an issue with the Hays card.
Good Afternoon Julie,
Thank you for sharing your amazing 5* review.
We're happy to hear that the Hays Travel Money card works well for your trips to Spain. While the rate may vary slightly compared to other cards, we're glad it’s been reliable for you with no issues.
Kindest Regards,
Lovely
5 February 2025
Bought £100 worth of US dollars
When from day 1 the service I received from the staff of Hays Travel was and is excellent . INDIA one of there colleagues has been looking after me and keeping me up dated with all my holiday experiences. JANET who works with the currencies etc has also been very helpful.As I walk in the shop I am greeted with a huge smile from them all well done to them all
Good Afternoon Michael,
Thank you for taking the time to leave us a positive 5* review.
We’re thrilled to hear that our staff have made your experience with us so memorable. It’s always our goal to provide excellent service, and we’re glad to know that our team has helped make your time with us enjoyable.
Be safe always!
Kindest Regards,
Lovely
5 February 2025
Bought £1,000 worth of Thai baht
Excellent, currency easily obtained with buy back option, an exemplary experience with pleasant, helpful staff at all stages
Good Afternoon Morna,
Thank you for taking the time to share your amazing 5* review.
We are glad to hear that you had such a positive experience with us. It’s always great when a service is both efficient and made better by helpful staff. Sounds like a seamless process with the buy-back option as well.
Always take care!
Kindest Regards,
Lovely
5 February 2025
Bought £500 worth of Euros
easy to order good rate and easy to collect from local store
Good morning Julie, we greatly appreciate your feedback and hope you can continue to enjoy the benefits of our click and collect service - thank you for taking the time to leave a 5* review.
5 February 2025
Bought £100 worth of Euros
Fab experience getting holiday money for my child's school trip :) friendly greeting and great help x
Good morning Maria, thank you for taking the time to leave us kind feedback and a 5* review. We're pleased the branch have given you a positive experience and hope your child had a wonderful trip!
5 February 2025
Bought £200 worth of United Arab Emirates dirham
Easy and convenient with friendliness
Good morning Ruth, thank you for taking the time to leave us a 5* review - we are grateful for your kind feedback and hope we can be of assistance to you again in the future.