Hays Travel are rated Excellent in 5,415 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed 13 hours ago91% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 87% | |
| Great | 3% | |
| Average | 2% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 5,415
Yesterday
Bought £300 worth of Singapore dollars
As always friendly and helpful, confident to have been given the correct information, many thanks Rachael
Good Evening, Rachael
Thank you for sharing your experience, your feedback is important to us.
I'm glad your happy with the service.
Shauna Kemp
Yesterday
Bought £200 worth of Euros
Friendly chatty and attentive staff. Good exchange rates.
Good Evening,
Thank you for your feedback, we appreciate this.
Kind Regards
Shauna
Yesterday
Bought £180 worth of Euros
Will never use again, I was not automatically given a receipt, was not given the best exchange rate, will use Tui, in future, they always try to get near the rate on Internet, even if you only want minimum euros
Good Evening Jude,
I am sorry to hear that you were left unsatisfied following on from your recent purchase of foreign currency.
Foreign currency is an extremely competitive business but we do always strive to provide our customers with the best exchange rates.
We do hope you will use our services again in the future.
Kind Regards
Kathryn
Yesterday
Bought £1,000 worth of Japanese yen
Such a friendly helpful team at Hays in North Shields. Always a smile and welcome when we go in either to book, pay, pick up currency or just sit for hours enquiring about a possible holiday/destination. Nothing is ever a bother.
Good Evening, Jean
Thank you for your 5* review, we appreciate this.
We are committed to providing you with the best possible customer experience. I am pleased you have been happy with our services.
Kind Regards
Shauna
Kind Regards
Shauna
Yesterday
Bought £500 worth of Turkish lira
Fantastic service ordered money on Sunday and was ready next day no paying over the computer pay when you pick it up at the shop, Best rates as well
Good Evening, Terry
Thank you for your feedback, we appreciate this.
Glad you are happy with our rates!
Hope to see you again in the future.
Kind Regards
Shauna
Yesterday
Bought £500 worth of Euros
Great customer service
Only confusing part was I changed money and was hopefully entered into the competition, I was assured I was and it was automatically done, but I received no details of this, so not even sure if I was or not.
Thank you for taking the time to leave a 5* review Peter, the competition is something that you are automatically entered into.
Yesterday
Ordered a currency card
Only thing that I didn't like from hays was the card I got it had £740 left on it and I can't put it back into my account I have to spend it not so good
Good Evening Gas,
I am sorry to hear that you were left disappointed with the money card.
I will pass your feedback onto the relevant team.
Kind Regards
Kathryn
Yesterday
Ordered a currency card
Had problems trying to connect online to our Hays master card so visited Chippenham branch and saw Sara, who made a phone call to them and sorted out access to our account.
Excellent service our thanks to her.
Thank you for taking the time to leave a 5* review Andrew, we hope to see you again soon.
Yesterday
Bought £1,000 worth of Euros
Always use hays for euros excellent service and exchange rate is always on point
Good Evening, Stephen
Thank you for choosing Hays Travel, your custom is greatly appreciated.
Looking forward on seeing you again in the future!
Kind Regards
Shauna
12 March 2025
Bought Euros
Great service as always, efficient, friendly, knowledgable and with humour. Always a pleasure doing business with these guys.
Good Evening Bill
Thank you for taking the time to share your experience with ourselves, your feedback is very important to us.
Your custom is appreciated and we can't wait to see you again in the future.
Kind Regards
Shauna
12 March 2025
Ordered a currency card
The team at Houghton le Spring Hays Travel are very welcoming and knowledgeable. They listened to what I needed and advised me accordingly. I am very happy with the service I received from the full team and will certainly be going back as a repeat customer
Good Evening, Tony
Thank you for your 5* review! your custom is appreciated.
I'm glad you are happy with the service you have received.
Looking forward on seeing you again in the future!
Kind Regards
Shauna
12 March 2025
Bought £100 worth of Euros
Order some euros on line and picked up two days later they were already waiting in a wallet for me , always helpful at hays
Good Evening, Linda
Thank you for your feedback, your feedback is appreciated.
Hope to see you again in the future!
Kind Regards
Shauna
12 March 2025
Bought £306 worth of Euros
Staff always friendly cheerful and exceptionally helpful.
A really lovely bright travel shop
Good Afternoon Steve,
Thank you for taking the time to leave us a 5-star review - we value your feedback.
I am thrilled to learn that you received fantastic service from us.
We hope to see you again in the future.
Kindest Regards,
Jessica.
12 March 2025
Bought travel money
Always very good service
Good Evening, Carole
Thank you for your 5* review! We appreciate this.
Kind Regards
Shauna
12 March 2025
Bought £300 worth of Euros
Would definitely recommend Hays Travel in Bulwell for currency. Not only did they offer the best Euros rate on the day but they also got in touch with me to advise that my Euros were ready for collection. When I arrived to collect my currency, the office looked smart and and the staff were friendly and efficient. Great service!
Good Evening,
Thank you for your 5* review, your feedback is greatly appreciated.
I'm glad you are happy with the service you have received.
Looking forward on seeing you again in the future!
Kind Regards
Shauna