ChangeGroup reviews

If I could give 0 stars I would. As per other reviews total scammers, even scamming my poor 15 year old daughter who went in with a friend to change some euros. Was not told the conversion rate, just asked to hand over euros and passed back the sterling amount, she then called me to ask if the rate was reasonable, the equivalent of 30% in poor currency conversion and fees. Asked for a refund which they very rudely refused to my daugher who was very upset. I was told to email Head office with a receipt to ask for a refund they also refused. I have complained to the Financial Ombudsman. Both phone numbers on their website also don't work.

I stupidly exchanged £100 for 85 euros, thinking it must be the other way round. At least it wasn’t more and I’ll consider it a valuable lesson in paying attention next time I do a financial transaction. This company is a complete rip off and should be banned from trading, in my opinion. To be avoided at all costs!

While exchanging £382.76 & €25.61 into MAD i noticed a drastic difference in the exchange rate once arriving in Morocco as was in a rush to get onto my flight. We revived 3,000MAD when in reality it should have been roughly 5,086MAD, totalling in a huge loss on our end with no explanation!

There’s an absolute lack in transparency on their part not informing me of the current exchange rate at the time.

Your company stands on having ‘no commission’ rates yet not only are your rates robbing but it is complete lies & false advertisement.

I’ve been in contact with one of your branches and have left scathing review because of this level of dishonesty to your customers, now landing me as a heavily PREGNANT woman completely down on money during my final holiday before my baby comes.

To make matters worse, received an email back informing me it’s my own fault as ‘exchange rates & commission structures are shown clearly on large electronic screens’ which in turn is another massive lie.

Save your money and go elsewhere because this is beyond sickening. How this company is legal and still running I will never know.

Used the one of the Change group ATM machine in London near the Eurostar. Took 550 UK pound, that was 730+ euro, was shown a rate of 1.36 (checked later the rate for the date should be around 1.2) plus 12% some sort of rates. The screen kept disappearing because I was trying to read to ask if I want to continue, and it was in French . It’s at least 100 pound lower than what I should have gotten. Avoid this Change group and their ATMs

I stupidly thought the exchange rate .87 euros per pound was good but realised after the transaction that it was the wrong way round. It was so bad it fooled me. 100euros cost £114. Avoid being a mug like me

I just got scammed out of 70£

And that’s not including the service fee. I’m furious

Be careful when you want to withdraw cash from their ATM machine

I withdrew 200 EURO from my Euro account. But I was shocked to see that they took 275 euros from my account. Somehow they decided to convert the amount to GBP although I have none in my GBP balance. And the rates are ridiculously crazy. (fyi, their rate is 1 GBP = 0.88 EUR - can you believe that?!)

Never ever use their ATM at the airports.

Really poor, took €400 via a cash machine at London Gatwick and was charged £418.52 or a rate of 0.9557 which is out of line.

Avoid at all costs including theirs.

Daylight robbery!

Changed €950 at Stansted Airport arrivals their advertised rate I should’ve got £881 instead I got £651. , unfortunately I did not notice until I got on my train , they do not answer the phone or email , avoid this company .

went to Gatwick airport - went through security 1000 euros was £1079 pounds - 20 % below exchange rate and they advertise you can get it for £861 pounds if you order

online - They are tipping people off - Shame on You !!!!! there was also some ladies with small children discussing how they had also been ripped off on the table next to us and that it would effect how much they could spend on the holiday for their children - This should be a watchdog investigation or rip off Uk Tv programme

They just want to steal our money.

Cashed out 500 euros at Gatwick Airport and was charged 124 euros in fees.

25% in FEES. That’s an ABSURD.

NEVEER AGAAAIN !

The worst experience at Gatwick at their Atms. Do not use them. They will steal your money…

Just withdrawn 400€ from my revolut, i got charged in pounds even though i had only euros on my bank account and exchanged them into euros so i got 400€ and took 539€ from my bank account! Desk staff is unable to help me apparently, the customer support neither so i emailed them but as i can see now from the reviews i will not get much support! I wish i had seen these reviews earlier please avoid

Hi, I'm Eveline Cacciatore. today I arrived in London at Gatwick station. I performed the euro to pound currency exchange. 300 euros and I was only given 198 commenting that the value of the currency is different from Google. this surprised me because it was 70 euros less!!! Once in the center I go to the bank and they confirm that 300 euros with the current exchange rate are 249 pounds. so £51 was stolen from me. I ask for a refund or I will have to file a complaint with a lawyer. this is a real steal!!!!!!

I came here to exchange money and handed what I had to the cashier Steven asking whether this was possible for Polish Zloti in this store. He told me to read the refund policy and exchange rates and as I was doing so he completed the exchange and presented me with a receipt. Not only was the exchange rate out of date but their fee was incredibly high and when I queried this he refused to return my original money despite me not asking for any transaction to take place. Very untrustworthy staff. Please be very wary.