Tesco Bank reviews

I ordered my currency on line. Traveled to the store to collect it and the surly woman in the kiosk told me my photo ID wasn’t accepted

. Their FAQs state You’ll need to bring valid photo ID e.g. passport, full UK photographic driving licence (we do not accept provisional driving licences) or EU ID. They should change this to not passports and driving licenses are acceptable.

My husband did have his driving license so I asked if I could cancel my order and he could buy the currency as they definitely had it in stock. Was told he wouldn’t get the online rate which I felt was fair but also I would be charged £10 to do this.

So much red tape and money making going on here.

I refused to pay the £10 on principle so have to travel back today. Needless to say I won’t be using Tesco currency again and the young lady in the chesterfield kiosk needs some customer service training.

I popped into Birkenhead, Bidston Moss Tesco to get £200 of Euros. The service was excellent and the rate was very good with a club card. Thank you Tesco.

Well I ordered some euros on there web site, unfortunately the time it stated they were open was incorrect as I had to wait half hour until someone eventually turned up.

Not there fault just poor management!!

Then the problems really started, as the amount I had been quoted had increased, this took another half hour.

Sadly the poor woman who serving me had to contact the main office and had to wait for them to sort it out.

Good rate when buying euros but the buy back rate is robbery 1.335.to change euros back to sterling must be the lowest exchange rate going.

After checking online, we’ve Just got a much lower rate on the Euro in store. It wasn’t explained to us that you have to order online to get that rate (even with a club card). Very poor customer service. Won’t be using again!!

Alex at your Riverside Store was so professional, polite and lovely sense of humour. Thank you.

I was served by Alan at the Crewe branch. He took the trouble to telephone me after I had ordered on line to find out what value notes I required. When collecting the money in store, the notes were ready and were counted clearly. Alan was extremely pleasant and helpful. This was a very pleasant experience.

I tried to buy £1000 of Thai Baht online with a Clubcard discount

Computer said Invalid Number

5 tries no joy

Rang Holmebush branch 3 times and after ringing for a while it cut me off every time

Eventually spoke to a human being who confirmed that my Clubcard number was correct

He agreed there was a problem with the website and suggested various technical ways to solve the problem

But after wasting well over an hour I decided NOT TO SPEND MY £1000 WITH TESCO and went to my Bank

Tesco at formby bypass exchange bureau. I went to get money exchanged only to be told by the woman behind counter that it was closed as she had to much work to catch up on . Have you ever heard such nonsense In all your life no wonder the country is in a mess absolutely bone idol ,never to return.

Yesterday I was served by Caroline at the Bletchley branch of Tesco to purchase some euros. She was very friendly and opened the kiosk up early for me. This was half an hour before she should have opened. Excellent service.

Ordered Omani Rial from Tesco travel money to be delivered by home delivery on Tuesday 14th November as I am travelling on Wednesday November 15th. Had day off work to be in on the 14th to be able to sign for the package. At 12.00p.m I received an sms message fro Tesco to say that my money won't be delivered today but could be 24hr delay which means it arrives after I have departed the country. No action from Tesco to help out on any alternative.

Absolutely useless service, do not use.

Bought £300 worth of US dollars. I received most of the money in very high denominations, $100 and $50 dollar bills - absolutely useless for travelling. Will not use their service again.

Orded Euro`s online Monday evening for collection Wednesday after 3 p.m from a Local Tesco store .

Rate really good . Collected after 7 p.m from local store , asked to check correct at customer services .

Well done Tesco .

If you're a Clubcard holder you get a better rate than what's shown here, so worth checking their website. Money was at my local store the next day and even got a call from the person at the bureau to tell me it was ready and when they would be closed for lunch, breaks etc so I wouldn't be hanging around waiting when I went to collect. Can't fault in any way, will definitely use again.

Why is it when you order euros with your credit card they debit it twice. One goes on your account but the other remains in pending and takes a week to come off. This affects the funds available to use.